Table of Contents
What can you do with an IVR?
An IVR can route routine calls and common questions, allowing callers to use IVR self-service and freeing up agents to handle more complex calls or questions via multiple channels.
What is IVR hosting?
Hosted IVR (interactive voice response) is a telephony menu and routing system that providers interactive responses to callers. This system often uses speech recognition to also allow the caller to interact more naturally with the computerized system.
What is IVR in healthcare?
An interactive voice response system (IVRS) is a simple, yet effective telehealth application that improves access to health care by continuing care beyond the hospital setting, with specially tailored programs that are easily accessible to patients around the clock.
What is an IVR application?
An IVR application provides prerecorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later use. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer.
What are the benefits of using an IVR system?
Benefits of using an IVR system. Here is a list of a few benefits of using an IVR: Increase first contact resolution. IVR significantly increases first contact resolution because callers are always directed to the agent who is most capable of meeting their needs or the most appropriate department.
What is IVR (interactive voice response)?
Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team.
How does the IVR handle high value customer calls?
When a high-value customer calls, the IVR will route them to the agent who is most qualified to meet their needs. If all of your agents are busy, they will be directed to the front of the waiting queue. Your team will never lose a high-value customer due to poor customer service or a slow answer time.
An IVR menu is what you hear when you call an auto-attendant (“Press 1 for A, Press 2 for B, etc.). That “menu” is a list of options that callers can select via the IVR. It’s always laid out in an easy-to-navigate way, and with MightyCall, you can customize that navigation to fit the needs of your small business.