Sage-Tips

How do you get promoted in the hotel industry?

1. Work hard and be willing to move around to all the different departments in the hotel.
2. Sign up for a hotel’s in-house management program, such as the Hilton Elevator.
3. Earn some industry-specific certificates.
4. Find a mentor.
5. Anticipate your manager’s needs.
6. Demonstrate high levels of social skill.

What are the most important skills and qualities needed to be a hotel receptionist front office agent?

To become a Hotel Receptionist, you’ll need to have:

• clear speech.
• a polite manner.
• a high standard of personal presentation.
• excellent verbal and written communication skills.
• a good telephone manner.
• customer service skills, patience and tact.
• the ability to be calm and well organised, even when working under pressure.

How can we make front office department efficient?

Here are six ways to improve your team’s performance – and your overall guest experience.

1. Be Guest Experts. When each member of the front desk team is a guest expert, guests feel welcome.
2. Train, Train and Train.
3. Read the Signs.
4. Utilize Technology.
5. Have Knowledge of the Surrounding Area.
6. Speed is Key.

What makes a good front desk clerk?

Providing excellent customer service is what an effective hotel front desk agent does. As the first person most guests will encounter, front desk agents need to represent the hotel with courtesy and professionalism. Thus, they are always polished, ready to greet with a smile, and offer necessary assistance to anyone.

How can we grow up in hospitality industry?

Success in the Hotel Industry: 8 Things That Keep You on Top

1. The hotel industry thrives on location.
2. Keep an eye on those reviews.
3. Generate great leads.
4. Give customers an innovative experience.
5. Keep your guests safe.
6. Communicate, communicate, communicate.
7. Give managers flexibility.
8. Be observant.

How do you get promoted without asking?

Your 5-Step Plan to Getting a Promotion Without Having to Ask for It

1. Consistently Do “Above and Beyond” Work.
2. Be Hungry for Growth, Not Status.
3. Work on Continuous (Self) Improvement.
4. Look for Long-Term Projects.
5. Work on Your Collaboration Skills.

What is the most important skill that is required of a receptionist?

Naturally, a receptionist should have excellent verbal communication skills. Active listening and great customer service skills also are a must. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly.

Which is the most important skill required while giving information to the guest?

Communication. Communication is critical for hotel front desk and guest service employees. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone.

How can I be a better front desk agent?

10 Traits of a Great Hotel Front Desk Agent

1. Empathetic and Caring.
2. Willing to Go Above and Beyond.
3. Ability to Anticipate Guests’ Needs.
4. Engaging and Inquisitive.
5. Calm, Composed.
6. Always Smiling.
7. Knowledgeable about the Local Area.
8. Resourceful.

How can office operations be improved?

The following are 8 suggestions to improve company operations, thus improving office efficiency and reduced operational costs.

1. Create a Welcoming Workspace.
2. Modernize Your Mailroom.
3. Invest in Training and Development.
4. Make Your Goals SMART.
5. Communicate Clearly.
6. Encourage Feedback.
7. Strategically Delegate.
8. Reward Efficiency.

How can I be a better front desk receptionist?

10 Receptionist Tips and Tricks: How to Train a Successful…

1. Smile Often.
2. Avoid Eating & Chewing Gum.
3. Refrain From Using Mobile Devices.
4. Keep a Message Pad Handy.
5. Take a Breath.
6. Use the Caller’s Name.
7. Be Polite & Use Pleasantries.
8. Avoid Saying “I don’t know”

What are 5 things you can do as a future front desk agent to get a customer to return?

Read on to find out 5 ways any brand can encourage repeat customers:

1. Answer every question, no matter how small.
2. Be memorable.
3. Give customers more control over their experience.
4. Act on customer feedback.
5. Do something good in the world.

What is GSA Advantage®?

GSA Advantage!® is the online shopping and ordering system that provides access to thousands of contractors and millions of supplies (products) and services. Anyone may browse on GSA Advantage!® to view and compare the variety of products and services offered. Federal government employees can make purchases on GSA Advantage!® using:

How do I gain access to my building using my GSA card?

If the building has a Physical Access Control System (PACS), the cardholder may be required to have their GSA Access Card electronically scanned and enter their card Personal Identification Number (PIN) to gain access to the building.

What should a front desk agent do when guests arrive?

When guests arrive at the hotel, our agents should be able to “read” guests and anticipate their needs. For example, if a particular guest has a baby or toddler, front desk agent should be able to offer additional services (i.e. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable.

How do I make state and local government payments on GSA Advantage?

Payments for state and local government purchases on GSA Advantage!® are limited to credit card payments using a state or local government issued credit card. The shortcut to this page is www.gsa.gov/advantage. National Customer Service Center (MAS) 800-488-3111