What is the most important information to be given to a 911 operator when reporting an emergency?
By clearly stating your location (or a solid address if possible), emergency/what kind of emergency responder you need, and your phone number, the 911 operator can dispatch emergency responders to your location or call you back if the call drops.
Which information should be given to the 911 emergency dispatcher?
Helpful basic information to provide include whether the victims are breathing, pulse present and any significant bleeding or other life-threatening injuries.
What do 911 operators do?
Police, Fire, and Ambulance Dispatchers, commonly called Public Safety Dispatchers or 911 Operators, take calls for police, fire, or ambulance assistance, and dispatch emergency personnel and vehicles. They log calls, track emergency vehicles, and prepare detailed reports of activities that occur during their shifts.
What does the operator say when you call 911?
When you call 911, a call-taker will answer the phone and say “911” or “911, what’s your emergency?”. Ideally, you should tell the call-taker what the emergency is, for example: “My house is on fire!” “There’s someone breaking into my home!”
What is the duty of an emergency dispatcher?
A 911 dispatcher takes emergency calls from the public and communicates with the proper authorities to dispatch the appropriate response personnel. In this role, your duties include finding out the nature of the emergency, getting the address from the caller, and sending the information to the relevant department.
How do 911 dispatchers track 911 calls?
Calls from landlines can instantly deliver a litany of information, including address, the resident’s name and call back number, but more than 80 percent of 911 calls in Peoria come from cellphones. Within a few seconds of receiving a cellphone call, a dispatcher’s screen will display the approximate location of the call.
Why is it important to know the location of an emergency?
When people are in emergency situations, there is a possibility that phone numbers or house numbers can be inadvertently transposed by the caller. Although the nature of the emergency is part of the vital information the 9-1-1 call taker will need, the location of the emergency is of the utmost importance.
What information should I look for when calling 911?
Whenever possible, use a landline when calling 911. When it’s not, look for any information that could be helpful for emergency crews looking for you: a street name, description of the building or nearby vehicles or landmarks.
What should I do if I accidentally call 9-1-1?
Do not hang up until directed to do so by the call-taker. If you accidentally call 9-1-1, DO NOT HANG UP. Stay on the line to let the call-taker know it was unintentional and that help is not needed. If you ever question if you should call 9-1-1, make the call.