Sage-Tips

What is the difference between front desk officer and receptionist?

Key Difference: The Front Office Executive and the Receptionist have the same work to do. A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc.

What is the difference between guest service agent and front desk agent?

The difference between a guest service agent and a front desk agent is that a guest service agent is the one whom caters to the guests needs! A front desk agent usually check in out the guests a guest service agent can be concierge a doorman a greeter .

What is the difference between front desk and front office?

Unlike front desk management, a front office manager might be employed in any number of industries, though the work duties are typically the same across the board. A front office manager may serve as receptionist, in charge of handling phone calls, greeting clients and handling scheduling.

Is guest services the same as front desk?

Guest services is typically located at the front desk to provide easy access to information for guests and to ensure excellent customer service.

What are the qualities of a front desk officer?

Here are five characteristics of a good front desk officer:

• Friendly Attitude. At the front desk, it is important to have a person who is genuinely good-natured—not someone with a fake smile.
• Strong Attention to Detail. The front desk takes a certain amount of care.
• Ability to Multitask.
• Discretion.
• Team Player.

What’s another name for a receptionist?

Job titles for receptionists include ​front desk executive​, ​administrative assistant​, ​front desk officer​, ​information clerk​, ​front desk attendant​ and ​office assistant secretary​. Receptionists perform a variety of administrative tasks to keep the front desk running smoothly.

What are the functions of a front desk officer?

Front Desk Clerk Job Description Template: Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.

What is a front desk agent job description?

Front Desk Agent duties and responsibilities Manage online, phone and in-person room reservations. Welcome guests, check them in, distribute room keys and explain the hotel’s amenities. Take payment from customers. Respond to guests’ issues and complaints in a friendly, timely manner.

Who is a guest relation officer?

As a guest relations officer, your job duties include greeting guests when they enter the hotel, providing useful information about the hotel, helping guests to make travel arrangements, and addressing any customer complaints or passing those complaints onto management.

What are the four qualities of a good receptionist?

7 Qualities to Look for in a Good Receptionist

• A Positive Attitude. A person’s attitude will always shine through.
• The Right Technical Skills.
• Organizational Prowess.
• Multitasking Skills.
• Tech-Savvy & Ability To Integrate With Your Industry Software.
• High Emotional Intelligence.
• Dependability and Consistency.

What are the five qualities of receptionist?

As you make your hiring criteria more specific, be sure you include the following six traits as you look to hire a receptionist:

• Effective communication.
• Professionalism.
• Interpersonal aplomb.
• Multitasking capabilities.
• Organizational abilities.
• Technical prowess.

What is the difference between a front office executive and receptionist?

A front office executive is a person who works in a company’s front office, overseeing a variety of tasks or managing staff. A receptionist is a person who is employed to answer the telephone, attend to guests, clients, etc. Technically, there is no actual difference between the two, other than the name.

What is the difference between a receptionist and a guest relations officer?

A receptionist is the same as front office agent. Their roles are the same, checking in, checking out, maintaining front of the house and many others… Guest relations officer on the other hand is like a public relations officer.

What is the difference between front desk and guest relations?

Front desk agents are at the desk and receptionists answer the phone, but a guest relations person could be anything from the concierge who handles your bags and interacts with valet parking to a coordinator who plans kid’s activities at the beachside resort.

What is a dedicated receptionist in a hotel?

Having a dedicated receptionist typically implies the hotel receives a large volume of incoming calls throughout the day. In small & medium sized hotels, the receptionist and front desk agent are usually combined into one position.