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What happens if you mix up DoorDash orders?
The short answer is the driver either backtracks to deliver the correct order or they inform the customer to contact support to handle the issue accordingly. * will receive a rating for one completed delivery if they go back with the correct order.
Do DoorDash drivers get punished for missing items?
When you discover that your order is missing something, the best thing to do is to report the missing item to DoorDash via the app or DoorDash.com. You will most likely receive a refund for the missing item, but DoorDash won’t send your missing item.
Can door Dashers pick up multiple orders?
Doordash Driver here, yes we can. Most of the time it’s because there are either two + orders for one restaurant or two + restaurants close together. The customers are also usually close to each other as well.
What happens if no one takes my DoorDash order?
What if a Dasher or Customer never picked the order? We understand that at times emergencies or mishaps happen and food is left unclaimed. If DoorDash can verify that you prepared the food, then you will be paid for the total amount due to you.
How do you double order on DoorDash?
How DoubleDash Works
- Place your restaurant order on DoorDash and after checkout, look for the DoubleDash option on the map to add items from nearby stores.
- From the store page, select drinks, snacks, and any other items you want.
- From there, your Dasher receives both orders and will deliver them together.
How much do DoorDash earns work?
Below is more detailed information about how earnings work. Base pay is DoorDash’s base contribution for each order. This will range from $2-10+ depending on the estimated time, distance, and desirability of the order.
When can customers leave a tip on DoorDash?
Customers can leave a tip when they check out or after the delivery is completed. 100\% of tips are yours on top of base pay and promotions. The amount DoorDash pays will never vary based on the tip amount.
What happens if I report a fraudulent customer on DoorDash?
We’ll take the details into account in reviewing your case. DoorDash has a specialized team that works to identify reports from fraudulent customers, so those will not count against Dasher accounts. Please note that our support team will not be able to provide any details regarding the violation.
How do I contact DoorDash support for payments?
If DoorDash can verify that you prepared the food, then you will be paid for the total amount due to you. You can reach out to our support team by submitting a Support case via the Merchant Portal and selecting the Help tab > Account Support > Payments. For more details, on other ways to contact us, see article: How do I receive or contact Support?