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What does technical support associate means?
Technical support associates manage, maintain, and repair information technology systems. Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
What makes you suitable for technical support role?
He/she should be able to work with people and must have strong communication skills. Must be able to establish a good working rapport with the clients quickly. He/she should be willing to work at odd hours at times. Must have patience, a logical mind and must be willing to learn continuously.
What is the role of technical support representative?
A Technical Support Representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.
What is the job description of IBM Associate technical operation?
IBM associate technical operation also called tech support is more or less BPO kind. The kind of work involved is like password change/reset, account unlock, assistance provided over phones or email.
Does BPO come under GTS division of IBM?
Yes the BPO divison of IBM also comes under the GTS division. But that profile is Technical Operations Analyst Not of Associate Technical Operations. It deals with cloud computing and server administration and maintenance there is hardly any calls .
What is your job role in IT support?
THE PART OF YOUR JOB ROLE INCLUDES :-• Support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
What is IBM GTS (Global Technology Services)?
IBM has GTS (Global Technology Services) for this purpose. This BU or division has projects which administer & supports the infrastructure of client companies which contains servers of different OS, network, storage, firewalls, databases & other type of apps.