Table of Contents
What is OBD and IVR?
The Interactive voice response (IVR) and outbound dialing (OBD) work in conjunction to help you run campaigns and increase sales with robust, reliable, high-performance solutions with a host of features such as: Automatic dialing, redials, a preview of voice calls.
What is OBD calling?
Outbound Dialer (OBD) is an automated phone call that essentially relays a pre-recorded voice message to the customer. It can be sent to an end number of users at any given point of time in the language of choice.
Why is IVR bad?
After a tiring day, customers often are put on hold for a really long time. Thereafter, IVR does the worst by playing that call hold advertising and music. The ad is irrelevant for most people and they are left with no option but to listen to it repeatedly, unless the agent comes into the role.
What is IVR used for?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
Which OBD is best?
#1 Best Overall: Launch CRP129E Scan Tool. #2 Best Bluetooth Scanner: BlueDriver Bluetooth Pro OBDII Scan Tool. #3 Best Budget Scanner: Foxwell NT301 OBD2 Scanner. #4 Autel MaxiCOM MK808 Scanner.
How do I turn off OBD?
First remove the housing by reaching behind, pinching the sides and pushing it towards the floor. Once that part is out, the piece will be dangling by the wiring harness. Now the actual port can removed from the plastic housing by pulling the harness backward out of it (i.e. up, towards your dash).
What are the two types of OBD?
There are two different types of OBD scanners currently on the market: Code readers and Scan tools.
What is the purpose of IVR?
Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their …
Can IVR be hacked?
A leading cyber security expert explained today how IVRS can be a hacker’s paradise for stealing anyone’s personal information using their phones as these systems remain mostly unaudited and lack key security features.
Is IVRS safe?
If your IVR Payment Processing system is Payment Card Industry (PCI) compliant, it is a safe and effective solution for your customers. This provides customers the confidence that your process meets security requirements and standards. That way, your customers’ sensitive information is protected!