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What is mobile IVR?
Interactive voice response or IVR is an automated business phone system feature that interacts with callers and gathers information by giving them choices via a menu. It then performs actions based on the answers of the caller through the telephone keypad or their voice response.
Is IVR an application?
An IVR application provides prerecorded voice responses for appropriate situations, keypad signal logic, access to relevant data and, potentially, the ability to record voice input for later use. Advanced IVR systems may include speech recognition software to enable a customer to communicate with a computer.
How do you test IVR application?
In order to test an IVR application, the following features need to be considered:
- #1) Verification Process:
- #2) Call Transfer or Call Routing:
- #3) Dual-tone Multi-frequency (DTMF) Input:
- #4) Retry option in the IVR System:
- #7) Workflow of IVR system:
What is website and mobile device integration?
Having your mobile app read and store the web site data when connected means your app can provide this information even when offline. The other remaining issue is related to the need to develop multiple software versions to run on Apple iPhone, Windows and Android.
What is smartphone app integration?
Smartphone Integration makes it possible to easily connect and use your telephone in the car. For example, you can listen to music, get information about which route to take, and use the telephone’s apps and functions via the car’s centre display.
Can I use a mobile number as a did for IVR?
For some countries you can have mobile number available as DID and hence can map it to the IP of your IVR system. You can even use Twilio, Plivo for mobile number and IVR system. For countries like India we generally have DIDs from operators like TATA and Reliance.
What is IVRs and how does it work?
IVRS stands for Interactive Voice Response System. It is a technology that allows a pre-recorded voice to interact with humans through the use of voice and DTMF tones input via the keypad. What this means is, when you call, the voice on the other end will be a computer generated voice.
What do I need to set up an IVR system?
.NET Framework installed on your PC is also needed. As my IVR system is based on VoIP technology, you need to add some VoIP components to the references in your IDE in order to define the default behaviour of the IVR in the simplest way.
What is interinteractive Voice Response (IVR)?
Interactive Voice Response is a technology that allows a pre-recorded voice to interact with humans through voice and DTMF tones input via the keypad. Meaning, when you call, the voice on the other end will be computer-generated. You can use your phone’s keyboard to create a certain outcome.