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Who leads department responsible for delivering mail?
The United States Postal Service (USPS; also known as the Post Office, U.S. Mail, or Postal Service) is an independent agency of the executive branch of the United States federal government responsible for providing postal service in the United States, including its insular areas and associated states.
Does the post office take complaints seriously?
If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.
How do I complain about mail not being delivered?
Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Speak to the station manager (postmaster) at a local post office. Contact the district the postal consumer and industry affairs office that handles questions for your district. Find your district consumer office.
Is the post office a government agency?
The U.S. Postal Service (USPS) is a large business enterprise operated by the federal government. It has more than 600,000 employees and more than $70 billion in annual revenues.
Who does USPS report to?
The Board appoints the Postmaster General, who acts as the CEO. A separate Postal Regulatory Commission with five members appointed by the President and confirmed by the Senate oversees the USPS, including the rates it charges.
Can I sue USPS for late delivery?
You can also file a claim for the lost/delayed mail. Or call the U.S. Postal Service Domestic & International Tracking department at (800) 222-1811. My mail was damaged. Contact your local Postal Service Consumer & Industry Contact office, or file a claim.
How to file a delivery complaint letter?
In such cases, you have no other option than to contact the customer services to register your complaint. While such complaints can be registered to the customer care department, you may be asked to submit a complaint in writing, which is where a Delivery Complaint Letter comes into the picture.
How do I file a complaint with the US Postal Service?
Filing a Customer Service Complaint Gather information about the subject of your complaint. Use the form on the USPS website. Discuss the matter with a USPS customer service agent. Talk to the station manager if your problem is not resolved. Write to the USPS Consumer Advocate office as a last resort.
How do I file a complaint against a carrier?
When you call the local unit, tell the employee who answers the phone that you want to speak to a supervisor regarding a carrier complaint. This will ensure you are connected to the appropriate person.
How do I file a complaint with UPS customer service?
UPS complaints contacts. Call Customer Care on 1-800-742-5877 (1-800-PICK-UPS®) Email Customer Services on [email protected]. Tweet UPS Customer Care. Tweet UPS. Follow UPS. Watch UPS.