Sage-Tips

How do I leave a Dasher review?

You can rate your Dasher and overall delivery experience by navigating to your DoorDash Merchant Portal and selecting the Orders tab. Here, you can find the delivery you wish to provide feedback for and select Rate next to the Dasher’s name. Select your rating from the 3 options: Poor, Good, or Great.

How do you leave a 5 star review on DoorDash?

How do I deliver a 5-star experience?

1. Bring their DoorDash Red Card.
2. Include extras for their customer such as utensils, napkins and condiments.
3. Use an insulated bag to ensure food arrives to the customer at the right temperature.

How do I complain about a DoorDash driver?

For Dashers:

1. Go to help.doordash.com.
2. Select ‘Dasher Chat’ and click “Email us”
3. Choose the category, “Health, Safety, or Legal Concern”
4. In the description, please include as much information you feel comfortable sharing. A member of our Trust and Safety team will reach out after we receive your report.

How do customers rate DoorDash drivers?

Ratings are calculated on a “rolling basis,” so, as you dash, ratings from past deliveries will be replaced by ratings from more recent deliveries. Customers rate their food and their Dasher separately, so your rating should only reflect the customer’s delivery experience.

What happens when you give a Dasher a bad review?

DoorDash drivers can also choose to accept or decline orders, and if a driver notices that you consistently leave bad tips or negative reviews, they can choose to decline your order. If a driver chooses to decline your order, it’ll be sent to another Dasher for them to accept or deny.

Can I see my reviews on DoorDash?

Here’s how to view your ratings: Launch the DoorDash Driver app on your phone or tablet. Tap on the Rating option. You can see the customer reviews here alongside detailed info about your Dasher stats.

Can door Dashers see your review?

DoorDash drivers cannot see individual customer ratings and reviews. However, if Dashers check their overall rating frequently, they may be able to tell which customer left a positive or negative rating. DoorDash’s newly updated rating system can be difficult to navigate, especially if you’re new to the app.

What happens when you give a DoorDash a bad review?

What is this? DoorDash drivers can also choose to accept or decline orders, and if a driver notices that you consistently leave bad tips or negative reviews, they can choose to decline your order. If a driver chooses to decline your order, it’ll be sent to another Dasher for them to accept or deny.

Can Dashers review customers?

As of the time of writing, DoorDash drivers cannot rate customers. Only customers can rate the drivers. Dashers can only provide feedback about the delivery, for example, what went well about it. They cannot provide feedback about a specific customer.

Can Dashers see their reviews?

Do restaurants see DoorDash reviews?

Feedback is provided by customers and is not endorsed by DoorDash. For this reason, customer feedback is private and only you can see it for your restaurant.

What is your review of drivedoordash?

DoorDash used to be a good service. Now it has taken advantage of it’s spike in profits during COVID-19. It’s gotten lazy with customer service and quality. It’s overall platform in relation to supporting its customers and drivers is down right awful.

Is DoorDash a good or bad delivery service?

All these delivery services are so busy they don’t care about customer service anymore. Time to stop using them. Doordash is a terrible service, if you can call it a service. They hire useless, disrespectful trash of human beings who steal your order and hang up on you when you call. Nor do they respond to any text message.

How do I give feedback on my Dasher?

Your feedback is very important to us. You can rate your Dasher and overall delivery experience by navigating to your DoorDash Merchant Portal and selecting the Orders tab. Here, you can find the delivery you wish to provide feedback for and select Rate next to the Dasher’s name. Select your rating from the 3 options: Poor, Good, or Great.

How do I report a bad Dasher?

Click on the “How was your Dasher?” button in the order details screen and follow the prompts to leave the appropriate feedback. If you need to report a Dasher for another reason, please submit a Support Case via the Merchant Portal Help option in the left panel. For more details, see the article How do I receive or contact Support?